The exceptional potential in each primary care consultation – N.C. H. Stott and R. H. Davis
In this article, a four-point framework is described, which has been found to be helpful for general practitioners who try to achieve greater breadth in each consultation.
The role of conversation in health care interventions: enabling sense-making and learning – Jordan et al.
The purpose of this paper is to discuss the role of conversation in shaping interventions and to explain why conversation is important in intervention efforts in health care organizations. We draw on literature from sociolinguistics and complex adaptive systems theory to create an interpretive framework and develop our theory.
